Privacy Policy

Last Updated: January 1, 2026.

 

IMPORTANT: We do not sell your personal information for money. We do not “share” personal information for cross-context behavioural advertising where restricted by law, and we provide opt-out rights where required (including under CCPA/CPRA).

 

Please read the full Privacy Policy below for details.

This website, LoveCatz.store (the “Site”), is owned and operated by Love Universe Pty Ltd (ABN 19682560596, Victoria, Australia), trading as Love Catz Store.

This Policy applies to all users of our Services, regardless of location. It explains how Love Catz Store (a brand of Love Universe Pty Ltd, referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access our websites or related services.


Domains Covered

  • www.lovecatz.store – Global site
  • au.lovecatz.store – Australia site
  • us.lovecatz.store – United States site
  • uk.lovecatz.store – United Kingdom site

By visiting or purchasing from any of these domains, you are using the Services governed by this Privacy Policy. “You” and “your” refer to any individual using the Services, whether as a customer, subscriber, or visitor.

By using our Services, you acknowledge that we process your personal data in accordance with this Policy and applicable privacy laws, including:

  • GDPR / UK GDPR (for EU & UK visitors)
  • Privacy Act 1988 (Cth) (for Australian visitors)
  • Privacy Act 2020 (for New Zealand visitors)
  • CCPA / CPRA (for US visitors)

1. Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date indicates the latest revision. Where legally required, we will notify you of changes (for example, via site notice or email).


2. Personal Information We Collect

We collect information to process orders, improve our Services, and communicate with you. Collection applies across all subdomains, with the following jurisdictional notes:

  • au.lovecatz.store – Managed under the Privacy Act 1988 (Cth)
  • uk.lovecatz.store – UK GDPR applies where relevant.
  • us.lovecatz.store – Processed under CCPA/CPRA
  • www.lovecatz.store (EU visitors) – GDPR applies; you may also contact your national Data Protection Authority.

Typical data includes name, address, contact details, payment confirmation (via Shopify’s secure gateway), and order history.


3. How We Use Personal Information

We use data to:

  • Process and fulfil orders.
  • Communicate about purchases and support requests.
  • Improve website performance and user experience.
  • Send marketing emails with your consent (you may unsubscribe at any time).

We may share data with trusted third-party providers, including Shopify, Printful, and Printify, for order fulfilment and secure payment processing. Each provider operates under its own privacy terms and may process data in accordance with their local laws (EU, USA, etc.).

CCPA/CPRA Compliance (US Residents)

  • California residents may request access, correction, or deletion of their data, subject to legal exceptions.
  • You may opt out of “sale” or “sharing” (as defined by law) via our Do Not Sell or Share My Personal Information mechanism where applicable.

4. Cookies & Tracking Technologies

All subdomains use cookies and similar tools to operate the Shopify platform and enhance user experience.

Visitors from the EU and UK may see cookie-consent controls where required. You may also adjust cookie settings through your browser or consent preferences panel (where available).


5. Children’s Data

Our Services are not directed to children and we do not knowingly collect personal information from children.

Where consent is relied upon in relation to online services offered directly to a child, the relevant rules can vary by jurisdiction (for example, UK GDPR consent rules apply from age 13, and the EU GDPR baseline is 16 subject to country-specific settings).

 

If we become aware that we have collected children’s data without appropriate consent, we will delete it promptly.


6. Your Rights

Your privacy rights depend on your jurisdiction:

  • Australia: You may request access to and correction of personal information under the Privacy Act 1988 (Cth).
  • New Zealand: You may request access to and correction of personal information under the Privacy Act 2020.
  • UK / EU: You may have rights to access, rectify, erase, restrict processing, object, and data portability under GDPR / UK GDPR.
  • United States (California): You may have rights to know, delete, correct, and opt out of “sale” or “sharing” under CCPA/CPRA, subject to legal exceptions.

You also have the right to lodge a complaint with your local privacy regulator.

If you would like to exercise your rights, please contact us via our contact page and include the email address used for your order or account, plus the request type (access, deletion, correction, opt-out).


7. International Data Transfers

Your data may be transferred internationally to facilitate fulfilment and support operations. Where required, international transfers are protected by appropriate safeguards (for example, contractual protections and/or other lawful transfer mechanisms).


8. Security & Retention

We implement reasonable technical and administrative measures to safeguard your information.

Typical retention periods:

  • Order and transaction records – 7 years (for tax and consumer law compliance).
  • Marketing data – until you withdraw consent or unsubscribe.
  • Customer accounts – until deleted by you or generally after 5 years of inactivity (subject to legal and operational requirements).
  • Service communications – up to 3 years after resolution.

While we maintain strong security controls, no system is entirely secure. We will take reasonable steps to protect your information, but no system is completely secure.


9. Contact Us

To reduce phishing risk, please contact us by replying to your order confirmation email for verified support. If you do not have an order email, you may contact us via our site FAQ page.

Regulators you may contact:

  • Australia: Office of the Australian Information Commissioner (OAIC)
  • New Zealand: Office of the Privacy Commissioner (OPC)
  • United Kingdom: Information Commissioner’s Office (ICO)
  • California (US): California Privacy Protection Agency (CPPA)

10. Jurisdiction & Governing Law

Entity Responsible: Love Universe Pty Ltd (ABN 19682560596, Victoria, Australia).

This Policy is governed by the laws of Victoria, Australia, to the extent permitted. Where you are located in another jurisdiction (for example, the UK, EU, or certain US states), mandatory privacy rights and regulatory requirements in your jurisdiction still apply.


All rights reserved © Love Catz Store 2026 — a brand of Love Universe Pty Ltd

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